Ensure your remote remains in close proximity and pointing at the unit when setting the timer as they need to communicate, you will usually hear a beep when the unit receives a signal from the infra-red remote control.

Ensure you have the unit set to the correct mode when trying to heat or cool.

Check the controller to make sure that there is a heat label/sun symbol showing when trying to heat, or a cool label/snow flake symbol when trying to cool.

Remember, the temperature on the remote is a thermostat to determine when the system/room is ‘at temperature’ and can cycle off, rather than what temperature is coming out of the unit.

The first step is to ensure the filters have been cleaned recently. Blocked filters can prevent air from flowing through the unit and cause it to be very inefficient. For any further questions, please do not hesitate to contact us.

AVS can design, supply and install a wide range of systems from high walls, floor consoles, and ceiling cassettes to fully ducted home solutions using quality brands such as Panasonic, Mitsubishi and Daikin with full NZ after-sales support.

AVS can service and maintain all types of heat pump air conditioning and ventilation systems from all the major brands like Panasonic, Mitsubishi, Daikin, Fujitsu and Toshiba.

We have Electrical and Gas handling licences and are fully insured.

Our installation and service teams have a number of qualifications relevant to their roles, such as Electrical Service Technician (EST), Qualified Electricians, Certified Gas handlers and training apprentices.

Plus, our design team is IQP qualified for council ‘form 12A’ building warrant of fitness sign-offs.

Our installations come with a minimum manufacturer’s 5-year warranty on all products and materials supplied by AVS, plus a 12 months workmanship guarantee.

We have been supplying, installing, servicing and maintaining quality heat pump air conditioning systems to happy customers, large and small, in the Bay of Plenty for over 8 years and still going strong.

AVS are superheroes in maintenance and service plans to ensure you get clean, healthy, efficient air from your system—everything from high residential walls and ducted systems to multi-storey commercial buildings.

We are even IQP qualified for council ‘form 12A’ building warrant of fitness sign-offs.

We aim to respond to service requests as quickly as possible and will often suggest some ‘tricks of the trade’ over the phone to get your system back up and running when you phone us.

If further attention is required, we can have a technician to the site within 2 days.

Yes, we offer free in-home consultations and quotes, or you can visit us at our showroom for ‘Live’ demonstration systems at 63 Hull Road, Mt Maunganui, for a no-obligation discussion.

We cover the Bay of Plenty area and also have customers in the Coromandel and East Coast areas.

We recommend at least 12 - 18 months for residential systems depending on usage and environment.

Commercial systems may vary depending on council requirements, but we recommend a minimum service interval of 6 months.

A general lack of performance, high power bills, or if something doesn't look or sound right, i.e. corrosion on the units, unusual sounds or vibrations, it’s probably time to give us a call to check it out.

Like most mechanical and electrical appliances, keeping things clean goes a long way to preventing the deterioration of your system and ensures it runs as efficiently as possible.

This is where AVS can really excel. Our experienced and efficient installers can install high-wall units with minimal fuss in 3 - 6 hours for a standard install.

Whole home ducted systems can be done in as little as one day!

Heat pump air conditioning systems are considered the most efficient form of space heating available, with every $1 of power spent giving you at least $3 worth of heat!

Another tip is that reducing the set temperature on the thermostat control by 1 degree can save up to 10% energy.

Many factors come into play when it comes to the lifespan of your system, such as location, usage and planned regular serving.

As a general guide, you should get about 15 years out of your system, although well-maintained ones can easily exceed 20 years!

As part of our free consolation and quote process, we will measure and calculate the correct KiloWatts of heating/cooling required for the space and take into account any special circumstances such as high ceilings, large glass areas, etc.

We will then look at unit locations and room usage/function and, in consultation with you, recommend the best solution.

When removing the old equipment, we must first ‘reclaim’ any refrigeration gas using specialised equipment for safe disposal at certified collection deposits.

Then we break the systems down and recycle as many units as possible before final disposal.