Terms & Conditions

Price: The price specified is an estimate only and relates to the goods and services specified in this quote. All prices are exclusive of GST unless expressly stated otherwise. You must pay GST in addition to the price. We may charge you for any expenses incurred in performing the services including (without limitation) travel, materials and consumables.

Payment: A deposit of 30% of the price plus GST for a High Wall heat pump or 50% of the price plus GST for a Ducted heat is payable on acceptance of our quote. The balance will be invoiced to you prior to the date on which the services will be supplied. Any additional expenses incurred as a result of providing the services will be invoiced to you subsequently. All invoices must be paid within 7 days of the date of the invoice.

Default interest/costs: We may charge interest at 1.5% per month (or part month) on any amount due and unpaid. Payment of default interest is without prejudice to our other rights and remedies. If we take action to recover any amount due from you, you agree to pay our costs (including debt collection and solicitor/client costs).

Materials/PPSA: Any materials supplied by us, as detailed in invoices supplied to you, shall belong to us until such time as we are paid in full for those materials. We have a security interest in those materials and the proceeds of those materials and may take such steps as we see fit to protect our security interest, including registration on the Personal Property Securities Register. To the fullest extent permitted under the Personal Property Securities Act, you agree to waive your rights as debtor (including the right to receive a verification statement) and you and we agree to contract out of the debtor’s rights referred to in section 107 of the Act.

Warranty: You acknowledge that we are a reseller and not the manufacturer of the goods. The goods supplied to you by us will only carry the manufacturer’s warranty for the product (as stated on the packaging, label or insert supplied with the product). To the maximum extent permitted by law, all warranties (except those expressly set out in this clause) whether implied by customary practice, at law or under statute are excluded.

Product defects: We will, at our option, either replace or give a credit or refund for any defective goods, provided that you have notified us in writing, giving details of the defect or discrepancy and returned the goods to us in the same condition as they were delivered, within 7 days of delivery to you. 

Extent of Liability: To the maximum extent permitted by law, our liability (and any liability of our directors, employees and agents) for any cost, loss, damage or claim arising directly or indirectly in relation to goods supplied by us, whether arising in contract, tort (including negligence) or otherwise, will be limited to the amount you have actually paid for the goods that resulted in the cost, loss, damage or claim. To the maximum extent permitted by law, we (and our directors, employees and agents) are not responsible to you for any indirect, consequential or special loss, loss of profits or economic loss.

Consumer Guarantees Act: Where you are “in trade” for the purposes of the Consumer Guarantees Act 1993 (the “CGA”) you and we agree that we contract out of the CGA and that the CGA does not apply.